Are Barkly Basics products sustainable?

Yes, Barkly Basics products are sustainable and made from eco-friendly materials, reducing their impact on the environment.

Are Barkly Basics products cruelty free?

Yes, Barkly Basics products are cruelty-free and not tested on animals, making them a great choice for conscious consumers.

Can I recycle Barkly Basics packaging?

Yes, Barkly Basics packaging is designed to be refilled, reused and recycled, making it easy to be environmentally friendly.

What type of packaging do you use for shipping?

We use biodegradable and compostable shipping satchels for small parcels.
For larger parcels, we use cardboard boxes with biodegradable peanuts and bio bubble wrap for fragile items.

Is Barkly Basics environmentally friendly?

Yes, we prioritize environmental sustainability by utilizing biodegradable and compostable packaging materials for shipping, reducing our ecological footprint.

Are Barkly Basics products suitable for sensitive skin?

Yes, Barkly Basics products are formulated with gentle ingredients that are suitable for sensitive skin, making them a great choice for those with allergies or skin sensitivities.

How long can I wash with my kitchen sponge before I need to dispose of it?

The lifespan of a kitchen sponge can depend on several factors such as frequency of use, level of cleaning, and quality of the sponge. Generally, it is recommended to replace your kitchen sponge every two to four weeks.

However, if you notice that your sponge is showing signs of wear and tear or has an unpleasant odour, it’s best to replace it even sooner.

Using a kitchen sponge beyond its recommended lifespan can be unhygienic and can even spread harmful bacteria.

To prolong the life of your scourer or kitchen sponge, you can spray it with our Aqua-Base

Sponge Sanitiser or Aqua-Base Surface Spray (they are the same product) after each used to kill bacteria and odours. Also, wring out excess water from the sponge and allow

them to dry in a well-ventilated area after use.

Can I use the Aqua-Base products on my marble or stone bench?

Yes, you can use our Aqua-Base surface spray on sealed marble and stone. It removes coffee stains even when dried and removes fresh red source spills.

How long will it take to receive my order?

We ship within 2 working days of receiving your order unless the order is placed on a

Friday or over a long weekend, it may take an extra day or so.

What payment methods do you accept?

We accept all major credit cards such as Visa, Mastercard, AMEX. We also accept PayPal, AfterPay.

How do I track my order?

Tracking details are sent to your email shortly after you receive notification that your

order is booked for courier or Australia Post pick up.

What is your return or exchange policy?

See our Terms and conditions for more info.

Do you offer free shipping?

Yes, we do offer free shipping for direct consumers, but not for wholesale accounts.

How can I contact customer service?

Please email us on info@barklybasics.com if you wish to contact us.

How can I sign up for a newsletter or email updates?

You can subscribe to our emails upon checkout.

We keep things very simple and only send out information if we have new product

launches or something amazing or educational to tell you about.

Do you have a physical store location?

We don’t have a flagship store as of yet but we have many stores all over Australia and some in New Zealand as well as the US that stock our products but there are way too many to list and the list is growing.

Can I cancel my order?

You can cancel your order before it gets shipped out. Once your order gets shipped, you will need to receive the order and then ship it back to us and we will process your refund.