Terms & Conditions

Welcome to the monochrome world of Barkly Basics. We love and treat all of our customers like family. The founder & director of Barkly Basics, Dr Natasha Malkov started this company 6 years ago and its her baby. She endeavors to always be accessible and looks forward to a long-term relationship and providing the best service to all her customers.

The below policies, terms and conditions apply to the use of this website with regard to shipping, order fulfilment and delivery of products from our website www.barklybasics.com.au.

Once an order has been placed, we will arrange for the dispatch of your order within 2-3 working days.

Local deliveries usually take 1-2 days and interstate can take 2-4 days.

Delivery to rural and remote areas can take longer.

Please note, if there are floods, fires or any other adverse events in the region, delivery can take longer.

We will be shipping throughout the Christmas and New Year period. Except for the public holidays only because couriers don't operate during this time.

If an order is urgent, please specify in the notes section upon checkout or send us an email to info@barklybasics.com and we will do our best to dispatch ASAP.

It is your obligation to enter the correct delivery address details at time of ordering.

Please note that deliveries may take longer during and after public holidays.

It is the responsibility of the customer to inform us if an order does not arrive.

Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible.

We will not be held liable for any loss or damage resulting from late delivery.

Please note that if an item has been lost in transit, we will dispatch a replacement item. Replacement items will be dispatched at our discretion. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

We use Couriers Please and Australia Post via the Shippit booking platform as our shipping method.

Free delivery is offered for all orders over $38 per transaction.

We charge flat rate shipping of $5.98 for all orders that are under $38.

The actual shipping cost is $12.95 for most regions around Australia, so we kindly ask you meet us halfway.

Why do we have a flat rate shipping fee? The answer is 2 fold:

1. We love being able to offer our customers with well priced & affordable everyday products so to keep the cost of the products affordable, we need to set spend minimums in order to achieve this.

2. To lower emissions caused by the shipping process. When a customer orders a single product, it takes a lot of energy and emissions to get just 1 sponge to its destination especially interstate. Yes, we have customers that order 1 sponge. Hence why we set spend minimums to encourage customers to purchase more than just one product to reduce and spread the emissions and energy it takes to ship.

It is the customer's obligation to enter the correct delivery address details at time of ordering.

It is the responsibility of the customer to inform us if an order hasn't arrived. The courier does not inform us. Once we learn an order has not arrived by the approximate due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible.

Please note that sometimes parcels get separated at the courier depot which means if you have multiple parcels, they may arrive at different times.

Please note that if an item has been lost or damaged in transit, we will despatch a replacement item. Please send photo of your damaged item to info@barklybasics.com.

A late delivery does not constitute a failure on our end and does not entitle you to a refund or cancellation of an order. Please email us to info@barklybasics.com if there are any issues to discuss.

We will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

We are committed to protecting your privacy. We collect your personal information for the purposes of providing you with goods and services that you have requested and information about offers, promotions, goods or services, which we believe may be of interest to you, responding to your inquiries, creating and maintaining your account, and ensuring you comply and adhere to these Terms and Conditions. If all or part of this information is not provided, we may not be able to provide these services.

Our service providers request personal information so that they can provide you with products or services on our behalf or help us to provide you with the requested products or services. When you provide us with your personal information, you give us your consent to store your personal information on servers located in Australia.

We respect the right of users to remain anonymous and will endeavor not to knowingly disclose user identities unless directed by a court of law. You can contact us via our contact details set out below.

“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order and to login once you are subscribed. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need cookies enabled to use our website.

We offer payment processing through AfterPay and PayPal. Credit Card payments are made directly through PayPal’s secure payment gateway to insure your personal and credit card details are kept safe. None of your payment details are stored, ensuring your details are protected. For more information regarding the Secure Pay payment gateway please go to the PayPal website.